Privacy Policy

Overview

Arvo helps you organize and better understand health-related information you choose to bring into the product, including wearable data, labs, reports, and daily habits. This Privacy Policy explains what we collect, how we use it, when we share it, and the choices you have.

This Privacy Policy explains how Arvo Health ("Arvo," "we," "us," or "our") collects, uses, discloses, and protects personal information when you access or use the Services.

Information We Collect

We may collect information you provide directly, including:

• Name, email address, phone number, and other contact details.
• Account and profile information.
• Messages, feedback, and support requests.
• Uploaded documents, reports, notes, images, and prompts.
• Health, wellness, nutrition, supplement, habit, symptom, or lifestyle information you choose to provide.

If you choose to connect third-party tools or devices, we may collect information made available through those connections, such as wearable and activity data, sleep and recovery data, lab results, prescription or care-related information, and related metadata.

We may also collect certain information automatically, including IP address, browser and device information, referring URLs, pages viewed, usage logs, crash reports, diagnostics, and cookie or similar technology data.

How We Use Information

We may use personal information to:

• Provide, operate, maintain, and improve the Services.
• Create and manage accounts.
• Onboard users and process early access requests.
• Connect third-party integrations you authorize.
• Generate insights, summaries, reminders, trends, and other outputs.
• Personalize the user experience.
• Communicate with you about product updates, support, security, and administrative matters.
• Send marketing communications where permitted by law.
• Detect, investigate, and prevent fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our Terms.

Health-Related Information

Because Arvo is designed to help users organize and understand health-related information, some information we process may be considered sensitive personal information under applicable law.

We process such information only as necessary to provide the Services, operate requested features, improve reliability and safety, comply with law, and protect users and Arvo.

You control which data sources you connect and what information you choose to provide.

AI and Automated Processing

Arvo may use software automation and artificial intelligence to process information and generate summaries, recommendations, reminders, classifications, or other outputs.

These outputs may be incomplete or inaccurate and should not be relied on as medical advice, diagnosis, or treatment.

Cookies and Similar Technologies

We may use cookies, pixels, SDKs, and similar technologies to remember preferences, keep you signed in, analyze usage and traffic patterns, improve performance and user experience, and measure the effectiveness of communications or campaigns.

You can usually control cookies through your browser settings, though disabling them may affect functionality.

How We Share Information

We may share personal information in the following circumstances:

• With vendors and contractors who perform services on our behalf, such as hosting, analytics, authentication, cloud storage, communications, and customer support.
• With third-party services or devices you authorize us to connect with as necessary to enable the integration.
• When reasonably necessary to comply with law, enforce our agreements, protect rights or safety, or detect and prevent fraud, abuse, or security issues.
• In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.
• For other purposes disclosed to you at the time or with your consent.

Aggregated and De-Identified Information

We may create and use aggregated, anonymized, or de-identified information for lawful business purposes, including analytics, product improvement, benchmarking, and operational insights, provided it cannot reasonably be used to identify you.

Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain your account, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the nature of the information and applicable law.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

Depending on your jurisdiction, you may have the right to:

• Access personal information we hold about you.
• Correct inaccurate information.
• Delete certain information.
• Opt out of marketing emails.
• Disconnect integrations.
• Request a copy of your information.

To make a privacy request, contact support@arvohealth.ai.

Children's Privacy

The Services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will investigate and, where appropriate, delete the information.

If a higher minimum age applies in your jurisdiction, that higher age applies.

Third-Party Services

The Services may contain links to or integrations with third-party websites, apps, devices, and services. We are not responsible for the privacy practices of those third parties.

HIPAA

Unless expressly stated otherwise in a separate written agreement, Arvo's consumer-facing Services are not offered as a covered entity or business associate service under HIPAA.

International Users

If you access the Services from outside the country where our systems or service providers are located, your information may be transferred to and processed in other jurisdictions with different data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version and revise the "Last Updated" date above.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact Arvo Health at support@arvohealth.ai.